Customer Support & Feedback
Customer Support & Feedback
Yixing Teaware wants customers to understand what they are buying, receive teaware safely, and know how to reach us if something needs attention after delivery.
Business Information
Store name: Yixing Teaware
Legal operator: Hong Kong Jinxi Technology Co., Limited
Registered business address: 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China
Operational location: Yixing, China
Support email: support@yixingteaware.com
After-sales support: care@yixingteaware.com
Phone: +1 219-392-9044
Before Shipment
Our team checks visible condition, fragile parts, lid fit, spout, handle, and packing protection before shipment where applicable. Product pages are written to give practical details such as size, capacity, material information available, and intended tea use.
After Delivery
If your order arrives damaged, incorrect, or needs help, contact us with your order number and clear photos. We review after-sales cases carefully and respond through our support channels.
Reviews and Feedback
Verified product reviews and customer feedback may appear on product pages or this page when available. We do not add invented customer quotes. Customer reviews shown on the store should come from real review submissions or verified review tools.
Response Time
We usually reply within 1 to 2 business days, Monday to Friday, 9:00 AM to 6:00 PM Hong Kong / China Standard Time.