Terms of Service
Terms of Service
Last updated: July 2026.
This website is operated by Hong Kong Jinxi Technology Co., Limited, trading as Yixing Teaware. By visiting yixingteaware.com or purchasing from Yixing Teaware, you agree to the following terms and conditions.
Business operator
Store name: Yixing Teaware
Legal operator: Hong Kong Jinxi Technology Co., Limited
Registered business address: 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China
Operational location: Yixing, China
Website: https://yixingteaware.com
Support email: support@yixingteaware.com
Phone: +1 219-392-9044
Business model
Yixing Teaware is an online retail store for Yixing zisha teapots and related teaware. We select teaware, prepare product information, check visible condition before shipment where applicable, pack fragile teaware carefully, and provide customer support before and after purchase.
Product information
We make reasonable efforts to show product descriptions, images, prices, clay type, capacity, dimensions, availability, and other details accurately. Because many products are handmade, semi-handmade, small-batch, or made from natural clay, slight differences in color, texture, carving, shape, surface detail, capacity, or finishing may occur.
Orders and availability
After you place an order, we may contact you if there is an availability issue, address issue, payment issue, fraud check, or fulfillment question. If we cannot fulfill an order, we will cancel it and issue a refund where payment has been captured.
Pricing, taxes, and customs
Prices are shown on the website before checkout. Shipping costs are shown at checkout before payment. For destinations available at checkout, customs duties, import taxes, and shipping to your full delivery address are handled by Yixing Teaware unless a checkout page clearly states a different arrangement before payment. The total amount payable by the customer is shown at checkout before payment.
Payment
Payment is processed through the payment methods shown at checkout. We do not store full payment card details on our website.
Shipping
Shipping destinations, shipping costs, processing times, estimated delivery times, tracking, and customs information are described in our Shipping & Delivery page and shipping policy.
Returns and refunds
Returns, refunds, exchanges, damaged item handling, and return shipping costs are described in our Refund Policy.
Website use
You agree not to use this website for unlawful activity, fraudulent orders, misuse of customer accounts, interference with website security, or attempts to copy or scrape content in a way that harms the store.
Product claims
Product claims should be read at the individual product level. Broad store wording does not mean every product has the same clay type, craft method, artist attribution, certification, or collector value. Customers should review the specific product page before ordering.
Errors and corrections
Occasionally information on the website may contain typographical errors, pricing mistakes, availability mistakes, or other inaccuracies. We reserve the right to correct errors and update information. If an error affects an order, we will contact you.
Contact
Questions about these Terms of Service should be sent to support@yixingteaware.com. Customer support phone: +1 219-392-9044. Legal operator: Hong Kong Jinxi Technology Co., Limited, 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China.