Shipping & Delivery

Shipping & Delivery

Yixing Teaware ships fragile teaware with careful packing because ceramic teapots and cups can be damaged by impact during transit. Delivery options and final costs are shown at checkout before payment.

Business and Shipping Identity

Store name: Yixing Teaware
Legal operator: Hong Kong Jinxi Technology Co., Limited
Registered business address: 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China
Operational location: Yixing, China
Support: support@yixingteaware.com
Phone: +1 219-392-9044

Order Processing

In-stock items are usually processed within 1 to 3 business days after payment confirmation. If an item needs extra preparation because it is handmade, temporarily out of stock, or affected by a public holiday, we will contact you by email.

Shipping Destinations

We ship to the countries and regions available at checkout. If your country or region is not available at checkout, we cannot ship there at this time.

Estimated Delivery Time

Standard international shipping is usually 7 to 20 business days after dispatch. Express courier, when available, is usually 3 to 8 business days after dispatch. Delivery estimates can be affected by customs clearance, local carriers, remote areas, weather, public holidays, or seasonal volume.

Customs, Duties, and Taxes

For destinations available at checkout, customs duties, import taxes, and shipping to your full delivery address are handled by Yixing Teaware unless a checkout page clearly states a different arrangement before payment. The total amount payable by the customer is shown at checkout before payment. If a carrier or local authority asks you to pay an import-related charge after delivery, contact support@yixingteaware.com before paying so we can review the issue.

Packed for Fragile International Delivery

Before shipment, our team checks visible condition and fragile parts where applicable, then packs teaware with protective materials for international delivery. Teapots are wrapped with protective material, placed in fitted packaging when available, and shipped with tracking.

Tracking

When your order ships, we send tracking information to the email address used for the order.

Damaged, Lost, or Delayed Packages

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours with photos of the item and packaging. If a package is significantly delayed or appears lost, contact us and we will help check with the carrier.