Privacy Policy
Privacy Policy
Last updated: July 2026.
This Privacy Policy describes how Yixing Teaware collects, uses, and protects personal information when customers visit yixingteaware.com, contact us, or place an order.
Business information
Store name: Yixing Teaware
Legal operator: Hong Kong Jinxi Technology Co., Limited
Registered business address: 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China
Operational location: Yixing, China
Website: https://yixingteaware.com
Customer support: support@yixingteaware.com
Phone: +1 219-392-9044
Information we collect
We may collect information that customers provide directly, including name, email address, phone number, shipping address, billing address, order details, customer support messages, and photos submitted for after-sales support.
Our website may also collect technical information such as browser type, device information, IP address, pages viewed, referring pages, and checkout activity through Shopify and related service providers.
How we use information
We use customer information to process orders, accept payment, arrange shipping, provide tracking, respond to support requests, handle returns or damage claims, prevent fraud, improve the website, and comply with legal obligations.
Service providers
We use Shopify and other service providers for ecommerce hosting, payment processing, shipping, analytics, customer support, email, and security. These providers process information only as needed to provide their services.
Payments
Payments are processed through the payment methods shown at checkout. Yixing Teaware does not store full payment card details on its website.
Marketing
If customers choose to receive marketing messages, we may send product or store updates. Customers can unsubscribe where an unsubscribe option is provided or contact support@yixingteaware.com for help.
Cookies and analytics
Our site may use cookies and similar technologies to operate the store, remember preferences, measure site performance, and help us understand shopping activity. Browser settings may allow customers to limit or block cookies, but some store functions may not work correctly without them.
Retention
We keep personal information only as long as needed for order handling, support, accounting, fraud prevention, legal compliance, and legitimate business records.
Customer requests
Customers may contact us at support@yixingteaware.com to request access, correction, deletion, or other privacy assistance where applicable law provides those rights. We may need to verify the request before acting on it.
Contact
Questions about this Privacy Policy should be sent to support@yixingteaware.com. Customer support phone: +1 219-392-9044. Legal operator: Hong Kong Jinxi Technology Co., Limited, 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong SAR, China.